CUSTOMER SUPPORT PROGRAMS
Brightcove offers several multi-channel support programs that provide expert-level support specialists, best practices, and administrative knowledge to leading media and marketers worldwide.
Support Package Benefits
With a global presence and tiered approach Brightcove Support is committed to addressing your technical inquiries in a timely fashion - helping you extract the most value out of your online video.
All customers enjoy access to our TSIA Certified Technical Support team via our Support Portal and email. Contact your Brightcove business development representative for pricing and additional information on advanced Support Packages (listed below).
Brightcove Support Package Benefits
| Silver | Gold | Platinum | |
| Named Contacts | 4 | 6 | 15 |
| Portal | |||
| Email Support | |||
| Business Hours Support | |||
| *Phone Support | |||
| *Live Chat | |||
| *Call Me Now | |||
| Off-Hours Urgent | |||
| Yearly Health Check | |||
| Dedicated Support Team | |||
| Scheduled Support Calls | |||
| 24x7x365 Non-Urgent | |||
| Urgent or Critical Request | 2 Business Hours | 30 Minutes | 15 Minutes |
| Important Request | 9 Business Hours | 1 Business Hour | 30 Minutes |
| Normal Request | 9 Business Hours | 2 Business Hours | 1 Hour |
| **Live Event Coverage | 1 event | 3 events |